FAQs

Returns/Refunds

Q: Can I return a product to your store?

A: Yes and no, normally products can be returned to the store within 30 days of purchasing, but due to COVID-19 we are currently not accepting returns. This ensures the safety and health of our employees and customers. We ask for your understanding in these uncertain times.

Q: When will you be accepting returns?

A: Not for the foreseeable future.

Q: If my product was damaged during shipping, can I get I refund?

A: No, at Treasures of Torah all sales are final. While we do not offer refunds we will send you the same product you ordered for free, but only if you can provide proof (a photograph) that actual damage has occurred within 3 days after receiving your product. If such damage does occur please email us this photo and your new product will be issued to you promptly.

Q: If my product was damaged during shipping or not what I ordered, will you send me a new product?

A: Yes, if damage has occurred we will send you the same product you ordered for free, but only if you can provide proof (a photograph) that actual damage has occurred within 3 days after receiving your product. If such damage does occur please email us this photo and your new product will be issued to you promptly. We ask that you do the same thing if the product you received is not the product you ordered and your product will be issued to you promptly.

Products

Q: Are your products tested on animals?

A: No, we do not use ingredients that are tested on animals and we do not test our own products on animals. Here at Treasures of Torah, we believe in cruelty free products only.

Q: Are your products vegan?

A: The majority of our products are indeed vegan as they are mostly plant based. If they are not vegan free we will specify in product description.

Q: Are your products organic?

A: While our products are all natural, and do have organic ingredients in them, we cannot say they are wholly organic as the ingredients individually have not all been labeled as such before they are mixed together to create our products.

Q: Are your products SLS (sodium laurel sulfate) free?

A: Yes, we do not use SLS in any of our products.

Q: Are your products paraben free?

A: That's right! We have no parabens in our products.

Q: Are your products gluten free?

A: Many of our products are gluten free. If it is not gluten free it will be specified in the product description. If in doubt, our products have a GL (gluten free) symbol on them signifying they are indeed gluten free. If the symbol is not there, it is safe to assume it may have gluten in it.

Q: Can your products be used in ways different then as directed?

A: Yes. A perfect example of this is our Night Face Cream "Fountain of Lebanon," which can be used as a lotion for your hands, and feet. Another example is our Face Scrub "Sacred Jerusalem," which has been used to exfoliate feet. As long as it seems logical and safe we don't see why not. That having been said when deviating from the described use of a product, you do so at your own risk. We do not advise anyone to consume/eat our products, nor place in or near their eyes, ears, or place directly on private sensitive areas.

Q: What is the shelf life for your products?

A: Each products shelf life is different due to differing ingredients, but don't worry we have provided two important details on each individual product. The first is the shelf life which is by the ingredients. It will look like an open can with a number on it. This number is the shelf life in months. If in doubt about the shelf life, we have provided the expiration date on the bottom of each product on a sticker. If your product has passed its expiration date please do not use it as the ingredients may no longer be usable. If your product is passed its expiration date upon arriving at your home, we will promptly provide you a new one if sent proof within the three day time frame after being delivered.

Q: Are your beauty/bath products for women only?

A: No, here at Treasures of Torah we make our products so everyone, male or female can use them. In fact we encourage it.

Q: Are your products safe to consume?

A: No, do not ingest/eat any of our products as they contain aromatherapy essential oils which are not safe for consumption.

Q: Where are your products made/manufactured?

A: Our products are only made in the USA.

Q: What are the bottles/containers that your products are in made of?

A: We are so glad you asked! Our containers are BPA free only.